Customer Service

Customer Service

A dedicated and proactive Customer Service

Eurodifarm avails of a highly specialized Customer Service to quickly and skilfully manage the clients’ special requirements and the critical issues regarding each single shipping.
The clients are followed by dedicated operators with whom they can create a positively regular and confident relationship. Thanks to its IT system connecting the whole network in real time, the customer service centre can monitor all the network’s activities and manage the service to clients in a centralized way thus making communication between Eurodifarm and its clients even more timely.
Through our Customer Service you can follow the whole shipping process and check whether your products have been delivered or not, you can manage stocks, anomalies, deliveries by appointment and mandatory deliveries, or activate dedicated services on the whole national territory.
In addition to the above, the Customer Service staff proactively provides clients with information regarding general issues on the territory, emergencies, strikes, and harmful events like thefts and/or robberies.